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Communications Coordinator – Canadian Mental Health Association

Categories: Job Board

Job Summary:

The Communications Coordinator is responsible for all communications strategy, and tactics to support initiatives throughout the organization. Working with the Strategic Leadership Team (SLT), the incumbent champions the CMHA brand, employs a collaborative approach to communications planning, and plays a key role in protecting the organization’s reputation through a proactive approach to media relations and issues as well as crisis and reputation management. The incumbent coordinates communication across internal and external stakeholders. This is a full-time, permanent position which includes partial prescription drug coverage and enrollment in the Healthcare of Ontario Pension Plan (HOOPP).

Job Description and Primary Responsibilities:

• Coordinate the development and execution of a communication plan that supports the CMHA Middlesex strategy
• Refine core messaging to ensure organizational consistency in all aspects of communication
• Facilitate and support both proactive and reactive media requests
• Act as media spokesperson when designated by CEO
• Provide communication support to the Strategic Leadership Team (SLT) and Extend Leadership Team (ELT) on a variety of business issues
• Work collaboratively to ensure organization’s fund development strategy is effective
• Lead and coordinate the compilation of high quality communication material for the CEO, Board of Directors and key stakeholders by collecting submissions from the Leadership Team and editing and designing cohesive, consistent, and professional documents that may include annual reports, regular newsletters (staff and community), brochures
• Assist with new initiatives including grant proposals
• Create rich and substantive story content for the organization’s website and associated web and social media channels and update all on a regular and timely basis
• Monitor communications-related analytics; measure and present results of all communication efforts
• Contribute to the organization’s effectiveness by offering information and opinion as an ad hoc member of the SLT and ELT

Employee Engagement
• Involvement in annual employee engagement survey
• Develop internal communications to encourage employee participation and build a sense of community with CMHA Middlesex
• Develop story content that celebrates the work done by CMHA Middlesex employees
• Assist Managers and Directors with specific program area team communications, as needed
• Develop presentations and change management communications plans, as needed

Administrative / Other Duties
• Manage the print production of a variety of internal and external materials, as well as the design and content of informational brochures, letterheads (for specialized sites), banners, and fundraising materials
• Ensure the consistent use of CMHA brand guidelines across the organization and with third-parties
• Develop communications policies and operational procedures and guidelines as needed
• Contribute to a positive team environment for all program areas
• Performs other duties / projects, as required.

Job Specifications:

Qualifications and Experience

• University degree or post-graduate diploma in Communications and Public Relations, or undergraduate degree in English or equivalent
• Minimum of three years of proven experience in the field of communications planning and professional writing; ideally having experience working with a non-for-profit or public sector focused organization
• Demonstrated ability in professional communications and public relations writing
• Demonstrated ability to think strategically and analytically
• Previous experience in social media and web development
• Previous experience in issue management and media relations
• Previous experience coordinating and managing supplier relationships (ie. printers, agency or web design firms)
• Experience completing work under the pressure of tight deadlines
• Experience leveraging strategies and tailoring messages to various audiences
• Proficient with a variety of software platforms including Microsoft Office, Mac and mobile platforms
• Clear, current Police Information Check (PIC)
• Access to a vehicle and current driver’s licence

Hours of Work:

• 35 hours per week
• Hours of work will be predominantly Monday through Friday 8:30 am – 4:30 pm with one unpaid hour for lunch; on occasion the incumbent may have to work outside of these hours

How to Apply:

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. Interested applicants are invited to submit a cover letter and resume by January 28, 2018, by email
While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.

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